Refund policy

Every FAWN HOUSE portrait is painted by our team from the photo you send us. Each piece is made to order, so this policy explains exactly how we protect you before and after your artwork is printed.

YOUR DIGITAL PROOF — YOUR APPROVAL IS REQUIRED

After you place your order, our team creates your artwork and emails you a digital proof, normally within 48 hours.

Nothing is printed until you approve that proof.

You may request revisions to your proof free of charge. We will keep working with you until the artwork is right.

If you decide not to continue, tell us before you approve the proof and we will cancel your order and refund you in full.

CANCELLATIONS

You may cancel your order for a full refund at any time before you approve your proof. Email orders@fawnhouse.com with your order number.

Once you approve your proof, printing begins immediately and the order can no longer be cancelled or changed.

AFTER YOUR PROOF IS APPROVED

Because every portrait is personalized and printed to order, we cannot accept returns or exchanges for a change of mind, for spelling that was visible on an approved proof, or for a photo you later decide you would rather not have used.

Please check your proof carefully — especially names, dates and spelling — before approving it.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If your order arrives damaged, has a printing defect, or does not match your approved proof, we will reprint it free of charge.

Email support@fawnhouse.com within 30 days of delivery with your order number and photographs of the item and its packaging.

You do not need to ship the item back to us.

LOST ORDERS

If tracking shows your order as lost in transit, contact us and we will reprint and reship at no cost to you.

REFUNDS

Approved refunds are issued to your original payment method within 5-10 business days. Your bank may take a few additional days to display the credit.

QUESTIONS

Email support@fawnhouse.com. We answer within 24 hours.